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Last updated on September 22, 2016 21:30

Bot builder supports different type of messages, which we refer to as bot responses. These responses can be stringed together to form a conversation with outcomes like: * Providing information to the user. * Any Call to action like - Buy button. * Gather requirements - Asking for phone number or email. * Ask for customer support.- User requesting to connect with the customer support team.

Type of responses supported

  • Text messages
  • Text messages with buttons
  • Images
  • Videos
  • Audio
  • Gallery with buttons: A carousel of items. Scrolled horizontally.