Last updated on September 22, 2016 21:30
Bot builder supports different type of messages, which we refer to as bot responses. These responses can be stringed together to form a conversation with outcomes like: * Providing information to the user. * Any Call to action like - Buy button. * Gather requirements - Asking for phone number or email. * Ask for customer support.- User requesting to connect with the customer support team.
Type of responses supported
- Text messages
- Text messages with buttons
- Gallery with buttons: A carousel of items. Scrolled horizontally.